[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"article-b348ef0e-dd0b-4e20-862f-2f96d00b0818--":3,"related-articles-undefined-undefined-bbbe2d26-551c-4817-949f-572d06875acf-true":53},{"id":4,"type":5,"title":6,"pubDate":7,"logoUrl":8,"anpFeedCategory":9,"organisationTitle":10,"thirdParty":11,"body":12,"imageUrls":13,"city":16,"website":17,"orgId":18,"branches":19,"description":52},"b348ef0e-dd0b-4e20-862f-2f96d00b0818","PRESSRELEASE","ANWB, bol.com, ING, Coolblue en Greenchoice aan kop in WUA Digital Excellence Monitor 2020","2020-09-22T08:00:00.074+02:00","https:\u002F\u002Fwww.persberichten.nl\u002Ffile\u002Flogos\u002Fbbbe2d26-551c-4817-949f-572d06875acf\u002F2e6e1c1e-0d67-4ce9-84d8-9caf1fb27934.jpg","Binnenland","WUA",false,"\u003Cp>\u003Cstrong>AMSTERDAM 22 SEPTEMBER 2020 08.00\u003C\u002Fstrong> - In de 2020-editie van de vandaag verschenen Digital Excellence Monitor van onderzoeksbureau WUA leveren ANWB, ING, bol.com, Coolblue, RACQ en SKY de beste digitale klantervaring op desktop en smartphone, in zes branches, in 10 landen. Ook Gaslicht, hollandsnieuwe en Greenchoice zijn online customer experience toppers.\u003C\u002Fp>\n\u003Cp>Direct naar: The Digital Excellence Monitor 2020 ( https:\u002F\u002Fwww.wuaglobal.com\u002Fdigital-excellence-monitor\u002F )\u003C\u002Fp>\n\u003Cp>Voor de Digital Excellence Monitor 2020 heeft WUA de digitale klantervaring onderzocht in 84 customer journeys in Automotive, Energie, Finance, Verzekeringen, Retail en Telecom. De veldwerkperiode is juli 2019 - juli 2020, meer dan 20.000 consumenten namen deel. Nieuw dit jaar: alle data is gepresenteerd in een interactief Dashboard dat na registratie beschikbaar is.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>ANWB, bol.com, ING en Coolblue hoogste CX-scores op desktop & smartphone\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>In de Automotive branche pakt ANWB “de dubbel”, door dominantie in het Nederlandse private lease onderzoek. In de retail branche scoren bol.com en Coolblue het hoogst. In Finance scoort ING het best op zowel desktop als smartphone. Op smartphone pakt ING in deze branche zelfs de volledige top 4 met ING-websites in Duitsland, Spanje en Oostenrijk.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>De Digital Excellence Monitor 2020: Facts & Figures\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp># Type: Vrije oriëntatie customer experience sales benchmark onderzoek, kwantitatief en kwalitatief - # Data veldwerk: juli 2019 - juli 2020. - # Devices: 2 (desktop & smartphone). - # Industries: 6. - # Landen: 10. - # Unieke customer journeys: 84. - # Beoordeelde websites: 372. #\u003C\u002Fp>\n\u003Cp>Respondenten: 20.440 - # Respondententijd: 817.600 minuten = 13.627 uur = 568 dagen.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Hoe online teams de Digital Excellence Monitor gebruiken\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Met de Digital Excellence Monitor kunnen management- digitale marketing- en optimalisatieteams leren van de beste internationale websites, zien hoe ze presteren op KPI’s zoals vindbaarheid, voorkeur en conversie in vergelijking met de internationale concurrentie. Ook kunnen ze op thema- en vraagniveau ontdekken waar ze de online klantervaring moeten verbeteren om zo meer online te verkopen.\u003C\u002Fp>",[14,15],"https:\u002F\u002Flh3.googleusercontent.com\u002FswN69BUZNIyEgO6hjkBiQUWUo4FfRG_YCcEZCWdiZ-EtN-rO-jELA79rAUgWSnwbhGUs577D6uTQzesKo_Xh","https:\u002F\u002Flh3.googleusercontent.com\u002FtwK-0Tget-jV8Wpt7_Wgddni9B2QC1x-lkgjEyvvNzgJ36b5gjieqOnu3_k_XXNqKVcrCDXZQeBhEcWJ0ivN","Amsterdam","https:\u002F\u002Fwww.wuaglobal.com","bbbe2d26-551c-4817-949f-572d06875acf",[20,24,28,32,35,39,42,46,49],{"id":21,"title":22,"parentId":23},"44106","Consumentenzaken","44100",{"id":25,"title":26,"parentId":27},"51140","Auto- en motorindustrie","6c6ce671-585e-493a-ab29-cfa0809c16e1",{"id":29,"title":30,"parentId":31},"27117","Energievoorzieningsindustrie","27100",{"id":33,"title":34,"parentId":31},"27124","Brandstoffen",{"id":36,"title":37,"parentId":38},"26118","Financiën","26100",{"id":40,"title":41,"parentId":38},"26123","Verzekeringen",{"id":43,"title":44,"parentId":45},"94322","Telecommunicatiebedrijven & -diensten","50100",{"id":47,"title":48,"parentId":45},"50112","Telecommunicatie",{"id":50,"title":51,"parentId":23},"44119","Retailmanagement","AMSTERDAM 22 SEPTEMBER 2020 08.00 - In de 2020-editie van de vandaag verschenen Digital Excellence Monitor van onderzoeksbureau WUA leveren ANWB, ING, bol.com, ",[54,66,79,91,102,111,123,138,148,158],{"id":55,"title":56,"pubDate":57,"logoUrl":58,"thirdParty":11,"imageUrls":59,"orgId":18,"branches":61,"description":65},"e6ab4c63-6158-414c-8961-2eda46bdad90","Europese Commissie kent Strategisch Project-status toe","2026-10-09T12:07:12.534+02:00","https:\u002F\u002Fwww.persberichten.nl\u002Ffile\u002Flogos\u002Fbbbe2d26-551c-4817-949f-572d06875acf\u002Fe6cd6cf6-da76-459d-a85a-213378a48310.jpg",[60,60],"https:\u002F\u002Flh3.googleusercontent.com\u002FFqX27fpeqJweCJ81DlB6mu_L9VUs_f06_ARDFFX9LYTcJ093OTsJstHxZW4xqoFQ5VH16OcSghowV_Yd9AybYXrYmjTK3gFkmg",[62],{"id":63,"title":64},"51000","Bouw en techniek","Erkenning voor Urban Mining Factory \u002F Printed Circuit Boards van CRITICAL. Erkenning onder de Critical Raw Materials Act ondersteunt de ontwikkeling van Europes",{"id":67,"title":68,"pubDate":69,"logoUrl":70,"thirdParty":11,"imageUrls":71,"orgId":18,"branches":74,"description":78},"cb12a625-7533-4427-8e6d-280933f6a548","Van Maker tot Majesteit geopend: De Koninklijke Troon in de stad waar zijn verhaal begon","2026-10-08T16:29:56.694+02:00","",[72,73,72,73],"https:\u002F\u002Flh3.googleusercontent.com\u002FExLqU20OzHHsb5ak13QQJu3bjN-MV7oJYFiYaVRMVK5IgdA2vB-ZqIK7-O_FzBttEWKp5heNEU9y1jm1MB3s35E2VFWQGLNYcg","https:\u002F\u002Flh3.googleusercontent.com\u002FAoFg_xmHjKOwBijpHkAZR3s4bvt6t4LOFEJZa_LslUZwQ8Z7FfDV5FCFjJLOzqZ4L0_F3PUe63Sv8eP1IZFg9US0HRTFlIhpB1g",[75],{"id":76,"title":77},"17100","Kunst en cultuur","De Koninklijke Troon is in Roermond, de stad waar zijn verhaal begon. 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Ook de samenwerkingspartners uit België, Duitsland, het",{"id":103,"title":104,"pubDate":105,"logoUrl":70,"thirdParty":11,"orgId":18,"branches":106,"description":110},"aee27cd0-5cb0-459a-85ee-68a597724762","Bijna 20 jaar na de start vernieuwt Wilgraaghebben.nl volledig voor de feestdagen","2026-10-06T16:22:43.670+02:00",[107],{"id":108,"title":109},"11000","Pr, marketing, communicatie en sales","Nederlands platform voor gratis verlanglijstjes krijgt nieuwe technische basis, nieuwe functies en cadeautips voor alle leeftijden en budgetten Wilgraaghebben.n",{"id":112,"title":113,"pubDate":114,"logoUrl":115,"thirdParty":11,"imageUrls":116,"orgId":18,"branches":118,"description":122},"3e12acf6-951f-4566-867a-6f9675d633a1","Merlon lanceert als eerste 100% Europees soevereine cybersecurity in Nederland","2026-10-06T13:00:00.033+02:00","https:\u002F\u002Fwww.persberichten.nl\u002Ffile\u002Flogos\u002Fbbbe2d26-551c-4817-949f-572d06875acf\u002Fcaaf5550-cc71-402b-83fd-64bab71c0419.jpg",[117,117],"https:\u002F\u002Flh3.googleusercontent.com\u002FGkwDOwxKn3A582olA7DCNT_ITCLY3cAr2k8XXy6yygMGaZCxL006w06M6CAibz5wrvv6JpFHq0UpJxywlp9C8K7bnHc9-p1V",[119],{"id":120,"title":121},"16100","IT, tech en social media","Merlon gaat vandaag live op de ONE Conference in Den Haag. 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De trend is een mix van romantiek, indivi",{"id":139,"title":140,"pubDate":141,"logoUrl":142,"thirdParty":11,"imageUrls":143,"orgId":18,"branches":145,"description":147},"8b4aed6c-a36f-487a-8a6b-7a5c5680675d","ORTEC vermeld als representatieve leverancier in Gartner® Market Guide for VRS 2026","2026-10-07T09:00:00.028+02:00","https:\u002F\u002Fwww.persberichten.nl\u002Ffile\u002Flogos\u002Fbbbe2d26-551c-4817-949f-572d06875acf\u002Fcf3b6dfd-b1f8-4e55-8d9c-dd61f9fe0b75.jpg",[144,144],"https:\u002F\u002Flh3.googleusercontent.com\u002Fgs3i_IOsqUsogv5wtcQ7IYy0lhMlBIPJa5Wyeq4pfpSYVDzrJeQfEgAedHwSRWI38bmXqrwYiDNkq5rQwbBUuMR0ib8YrkOaaQ",[146],{"id":88,"title":89},"ORTEC vermeld als representatieve leverancier in Gartner® Market Guide for Vehicle Routing and Scheduling 2026 ORTEC stimuleert AI-gestuurde planning voor meer ",{"id":149,"title":150,"pubDate":151,"logoUrl":152,"thirdParty":11,"imageUrls":153,"orgId":18,"branches":155,"description":157},"6362ddb9-f653-48dc-afb9-89493371549f","Nieuwe software CalQore pakt versnipperde gegevensstroom tussen offerte en productie aan","2026-10-05T11:47:12.777+02:00","https:\u002F\u002Fwww.persberichten.nl\u002Ffile\u002Flogos\u002Fbbbe2d26-551c-4817-949f-572d06875acf\u002Fc8a4790b-aeb1-4376-ae1b-126d39483a30.jpg",[154,154],"https:\u002F\u002Flh3.googleusercontent.com\u002FThzCxfnrdj49vAkjXtnLWsJEl1GHaceF-JwYZkrEVGfumHseqbrtwyNt1Ym1fp9VDmJ3Cz4GZK_kUCUK-aN0WREKaCjo-oMMVXw",[156],{"id":99,"title":100},"Nieuwe software voor plaat-, buis- en profielbewerking verbindt offerte, werkvoorbereiding en productie. Het Bossche softwarebedrijf CalQore heeft op 28 septemb",{"id":159,"title":160,"pubDate":161,"logoUrl":162,"thirdParty":11,"imageUrls":163,"orgId":18,"branches":165,"description":167},"06792159-6d01-4bcc-9b78-07e58ea0086c","Helft van de ouderen voelt zich niet altijd veilig online ","2026-10-05T08:00:00.062+02:00","https:\u002F\u002Fwww.persberichten.nl\u002Ffile\u002Flogos\u002Fbbbe2d26-551c-4817-949f-572d06875acf\u002Ff5a040a8-5352-4ae0-830e-d78e123962ef.jpg",[164,164],"https:\u002F\u002Flh3.googleusercontent.com\u002FJdbAMVPqePB69dysDQS9LmGp0EC_V_AkQFZ-uahDasWVkvwl2K2Aa1RaV20qtlNDB3q6dvf_xQ-RHN1sGRjWZl5sCD3YaUThbA",[166],{"id":88,"title":89},"SeniorWeb en KPN openen inloopmomenten tijdens de Dag van de Digitale Weerbaarheid Op 8 oktober, de Dag van de Digitale Weerbaarheid, kunnen ouderen op 24 locat"]